Privacy Policy for Onyx Oven
At Onyx Oven, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, engage with our services, or interact with us. Your trust is paramount, and we aim to be transparent about our practices.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our online platform, register for an account, subscribe to our newsletter, place an order, book a class, fill out a form, or otherwise interact with our services.
- Personal Identifiable Information (PII): This may include your name, email address, postal address, phone number, and payment information when you make a purchase or book a service.
- Order Details: Information related to your custom cake designs, celebration cakes, wedding cakes, cupcake selections, pastry orders, and artisanal bread preferences.
- Event and Class Registrations: Details provided when you register for catering services, themed cake decorating classes, or other events.
- Dietary Preferences: Information regarding gluten-free, vegan, or other dietary requirements you provide to ensure we can meet your needs.
- Technical Data: Information about your device and how you access our online platform, such as your IP address, browser type, operating system, and referral sources. This is typically collected through cookies and similar technologies.
2. How We Use Your Information
The information we collect is used to enhance your experience with Onyx Oven and to provide our services effectively.
- To Process Transactions: To process your orders for custom cakes, pastries, bread, coffee, tea, and other bakery items, and to fulfill catering requests.
- To Provide Services: To manage your registration for themed cake decorating classes and other events.
- To Communicate With You: To send order confirmations, updates, information about classes, special offers, and respond to your inquiries, comments, or requests.
- To Personalize Your Experience: To tailor our online platform and offerings to your preferences, such as remembering your past orders or dietary requirements.
- For Internal Operations: For data analysis, identifying usage trends, determining the effectiveness of our promotions, and improving our online platform and services.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal identifiable information to others. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, such as payment processors, delivery services, and website analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required to do so by law, in response to a court order, or in cooperation with a law enforcement agency.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, access controls, and secure server infrastructure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, particularly if you are in the European Economic Area (EEA), you may have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our online platform uses "cookies" to enhance your browsing experience. Cookies are small files placed on your device that allow us to collect information about your interactions with our site, such as your preferences and the pages you visit. You have the option to set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our online platform may not function properly if you do so.
7. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Onyx Oven
23 Hinemoa Street, Unit 3B
Rotorua, Bay of Plenty, 3010
New Zealand